Help
Please, go to the password recovery page and enter te=he email address used for the registration (login). You will receive an email containing the link for password recovery. Please, follow this link after you receive an email. You can fill the new password after confirming your intention to change it.
The funds transfer to your wallet will be performed almost instantly as soon as the order is paid. In case it does not happen (during 5 min), please, go to the 'Orders' bar and check the order's status. If there is no mistakes there, please, contact support. The details can be found in the "Contacts\n"bar.
The funds transfer is performed instantly as soon as we receive a confirmation about successful order payment. The funds will be credited to your card during 10 minutes to 24 hours, depending on your bank. The terms and regulations related to transfers crediting can be clarified with your issuing bank.
The compleated order is non-refundable. In case the order was paid but still not processed, you reserve the right to request a refund excluding the transaction fee for a paid, but not compleated order.
Absolutely not. Only by creating an order on the website. Direct payments will be refunded excluding the commission.
All the commissions as well as payment system fee are included in the exchange and reflected in the order page while processing.
Unfortunately, there is no possibility to reverse the payment. If the wallet number in not correct, it will be failed. Please, contact us for the further assistance.
The terms and regulations can be found by following the link Work schedule.